Your Cart

Privacy Policy

HighGrade takes your privacy seriously and is sensitive to potential concerns about how we use the personal information we collect from and about you. This Privacy Policy describes how we collect, use, process, and disclose the personal information of consumers.  It applies both to your use of the website and any other ways in which you may interact with HighGrade , such as when you speak to us on the phone.

This Privacy Policy is incorporated into our Terms & Conditions and therefore governs your use of HighGrade’ services. By using HighGrade’s services, you accept the terms of this Privacy Policy. If you have questions or concerns about the Privacy Policy, please contact us at [email protected]. If you are a consumer with a disability and are having trouble accessing this Privacy Policy, you may request to receive this Privacy Policy by emailing [email protected].

What personal information does HighGrade collect from you?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.

When does HighGrade collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, or enter information on our site. Provide us with feedback on our products or services.

How does HighGrade use your information?

In this section of the Privacy Policy, we explain our commercial and business purposes for collecting information about consumers.  HighGrade uses the information that it has collected about consumers, for the purposes listed below.  In some instances, we may combine information that we have collected from multiple sources to fulfill these purposes.  HighGrade potentially uses each category of information that we collect for each of these purposes.

If, in the future, the HighGrade wishes to use information about you in a manner that is not consistent with the purposes outlined below, we will seek your consent before the expanded use if and where we are legally required to do so.     

Providing Products and Services:  HighGrade collects information to provide products and services.  We may also use the information to respond to inquiries from potential customers who are interested in learning more about our products.  

Security:  HighGrade collects information to ensure that we maintain appropriate security over computer networks and our physical facilities.  We may also collect information to detect fraud or other suspicious activities.

Marketing:  HighGrade collects information for use in marketing to current and prospective customers.

Product Development:  HighGrade collects information for use in improving our existing products and developing new products.

Analytics:  HighGrade collects information for use in performing various types of analytics.

Operational Purposes:  HighGrade collects information for use for our operational purposes and the operational purposes of our service providers and business partners.

Financial Reporting:  HighGrade collects information for use in various types of financial reporting and other similar internal uses.

Business Transfers: If HighGrade undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including information related to consumers in connection with the transaction or in contemplation of the transaction (such as conducting due diligence).  If such an event occurs, your information may be treated like any other HighGrade asset and sold, transferred, or shared with third parties, or used in ways not contemplated or permitted under this Privacy Policy. In this case, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

How does HighGrade protect visitor information?

Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of their personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Does HighGrade use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in our shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

HighGrade uses cookies to

  • Help remember and processes the items in the shopping cart.
  • Understand and save users’ preferences for future visits.
  • Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled It won’t affect the user’s experience which makes your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect other rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.